We have worked on many interesting client engagements and key digital transformation projects which have enabled us to develop niche skills and showcase our quality services.
Leading Global Entertainment Company
In 2015 we worked with one of the largest entertainment brand in the world to support business analysis and project management activities during the implementation of several key business transformation projects. We demonstrated how useful project documentation and key artefacts can be in developing an all round bigger picture of the whole system landscape. By understanding the wider landscape our Consultants ensured we took a holistic approach to requirements management and project scope. We were able to be in a better position to offer the most suitable technical solution which met their business need and internal stakeholder expectations.
At Sony Mobile developing an understanding of the whole system landscape was essential to provide the business owners an appreciation of what the existing solutions were in order to be able to identify what potential solutions were available. By engaging with various people from business and technical teams we were able to produce the view below which enabled us to quickly come up with an approach, strategy and form the basis of the proposed solution.
The use of a simple model like above can very quickly provide a high level functional overview of business processes and IT systems landscape. It enables the business to understand how complex the current AS-IS scenario is and provides a framework for discussion on the TO-BE process. This often leads to several healthy and interesting dialogues which require building very good relationships, trust and collaborate communication with all key stakeholders to ensure we reach a common goal and agreed business benefit.
Naturally once talking to clients and business owners we take a more structured approach to differentiate the boundaries between Business Processes, Business Requirements and System and Technical Solutions.
A core theme behind modelling is the actual flow of data through the ecosystem. Often we encourage an open and honest conversation of how data is captured, stored, managed and reported on throughout the systems and by understanding the challenges associated with this from a customer journey viewpoint we are able to pinpoint improvements and quick wins for the project. We work closely with Business and IT teams to ensure we deliver the right practical solution given the necessary business and technical constraints. We always look to maximise technical solutions from our internal IT capability but at the same time look to leverage existing relationships and capabilities from our external partners and vendors to ensure what is delivered is in the the best interest for the company.
Grants Management and CRM Supplier
We have developed a strong relationship with Pangaea who are a specialist provider of CRM and grants management software. We have provided specialist business analysis and consultancy services to Pangaea to support their delivery of tailored system implementations to reputable charity clients.
One of the core values that we share with Pangaea is their ability to focus on the customer experience and really understand what they really want. We have partnered with them on key projects and share the same ethos of adopting a collaborative approach towards IT implementations. They understand the importance of listening to the voice of the customer and strive to customise the product accordingly to ensure they are satisfied with the final outcome. We evaluated their product matrix and optimised their core business function capabilities offering to ensure they were delivering real value from their services.
We would highly recommend them as a trusted supplier.
For further details please visit http://www.pangaea-consulting.com/
Live Video Streaming Mobile App
During the pandemic we were engaged with a start up company to provide business consultancy to help support the project definition, scope, governance and analysis and feasibility of launching a new mobile first product.
We provided specialist business analysis consultancy working closely with off shore developers to define project scope, produce requirements documentation including UX wireframes and business process models to rapidly develop a suite of standards which enabled the start-up to quickly ramp up and be in a position to understand the feasibility of their product proposition. Our services were pivotal in driving the project forward from initiation and took them out from a ‘chaotic silo’ state to an actual organised and manageable phased project which had defined project stages and measurable outputs which formed the basis for effective project management delivery.